An unsurpassed guarantee in career training.

Our Refund Policy

Refund Policy for Mortgage Products:

Online Self-Paced Courses:

Refund requests must be received in writing or via e-mail by ProSchools within 7 business days of the date of purchase. Due to state deadlines and constant changes in course requirements, no refunds will be issued after 7 business days of the date of purchase. Students requesting a refund after the 7-day refund period can receive a credit equal to the same dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if a student has logged into the course. No refunds or credits will be issued after one year from the date of purchase. All credits must be used within 12 months.

Online Instructor-Led Courses:

Refund requests must be received in writing or via e-mail by ProSchools within 7 business days of the date of registration and a minimum of 3 business days prior to the course start date. After the 7-day refund period and/or less than 3 business days prior to the start date, students will be given a credit equal to the same dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if a student has logged into the course. No refunds or credits will be issued after one year from the date of purchase. All credits must be used within 12 months.

Live/Webinar Courses:

Refund requests must be received in writing or via e-mail by ProSchools within 7 business days of the date of registration and a minimum of 3 business days prior to the course start date. After the 7-day refund period and/or less than 3 business days prior to the start date, students will be given a credit equal to 50% of the original purchase to use toward the purchase of a future course. No partial refunds will be issued. No refunds or credits will be issued after one year from the date of purchase. All credits must be used within 12 months.

Note: A $25 processing fee will be charged to anyone who signs up for a live/webinar course within 48 hours of the start of the class.

Live/Webinar Class Change Fee:

Live/webinar class change requests will be honored, at no cost, for all students who inform a ProSchools account representative 3 or more business days prior to the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability. A $50 rescheduling fee will be charged to any student who changes a Federal CE or PE live or webinar class date or any day of a multiple-day live or webinar class, within 3 business days of the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability. A $25 rescheduling fee will be charged to any student who changes a State Law CE or PE live or webinar class date, within 3 business days of the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

Live/Webinar Class Cancellation Policy:

ProSchools, in partnership with TrainingPro, reserves the right to cancel any live or webinar course within 72 hours of the start of the class. A ProSchools representative will make a reasonable effort to notify students of cancellation via phone or e-mail. Students will then be eligible for a full refund of the cost of the course or credit toward another course of equal or lesser value. No partial refunds will be issued. ProSchools will not be held responsible for any expenses incurred due to the cancellation of the course. This includes non-refundable flights, hotels or any other related expenses.

Shipping Policy

ProSchools will ship your materials via UPS Ground or Next Day Air. An estimate of your shipping cost can be viewed prior to checkout. Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM CST, excluding holidays).

For information regarding shipments to US territories or international shipments/billing, please call 800-452-4879 or email us at sales@proschools.com. Please note, at this time we are unable to ship to P.O. Box addresses.

Privacy Policy

Secure site ProSchools is fully committed to protecting your privacy. We will only use your information to efficiently fulfill your order, deliver educational services, and notify you of our products and services. ProSchools will never sell, trade, or rent your personal information to third parties. Internet communication regarding your transaction is fully encrypted.

If you have any questions about this privacy statement or shipping policy, please contact us at:

ProSchools, Inc.
N19W24075 Riverwood Drive Suite 200
Waukesha, Wisconsin 53188
800-299-2207
800-452-4879
E-mail